Help & Information
Help Centre
Everything you need to know about ordering from the House of Valor.
Ordering & Payment
How do I place an order?+
Add your fragrance to the bag and proceed to our secure checkout. You can check out as a guest or with an account. You'll receive an order number immediately and can follow its progress on the order tracking page.
Which payment methods do you accept?+
GCash, Maya, bank transfer and Cash on Delivery (where available). After placing your order you'll see payment instructions; submit your payment reference number on the order page and our team will verify it.
How long do I have to pay?+
Please complete payment within 24 hours. Unpaid orders may be cancelled so the bottles return to the batch.
Do you offer promo codes?+
Yes — new customers get 10% off their first online order with code WELCOME10. Enter codes in the order summary at checkout. Seasonal offers are announced on our Facebook and Instagram.
Delivery
How much is shipping?+
Fees depend on your location and are shown at checkout. Standard shipping is complimentary on orders over ₱5,000. See Delivery Information.
Do you offer same-day delivery?+
Yes, within Metro Manila for orders confirmed before 2 PM, via courier.
Can I pick up my order?+
Studio pick-up in Morong, Rizal is available by appointment — choose it at checkout and we'll message you a schedule.
Our Fragrances
What is an extrait de parfum?+
The most concentrated form of perfume. Valor extraits are made at 28% concentration for 8–12 hours of wear from a few sprays.
Are your fragrances original?+
Yes. Every Valor fragrance is an original composition by our perfumer, John David San Andres.
Why are batches limited?+
Each fragrance is hand-poured in exclusive runs of around 120 bottles. Once a batch is gone, the next pour may take several weeks.
How should I store my perfume?+
Away from direct sunlight, heat and humidity — a drawer or its box is ideal. Avoid keeping bottles in the bathroom or car.
Which scent should I choose?+
Try the Discovery Set, or message our studio for a personal recommendation.
Still need help?
Call 09270118894, email valorextrait@gmail.com or send us a message.
